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FAQ (Frequently Asked Questions)

The "FAQ" page contains answers to the most common user questions and detailed instructions for working with the system. Here you will find all necessary information for effective platform use.

Page Overview​

The FAQ page is organized as a structured reference with several main sections:

Main Sections​

  • Script configuration - step-by-step instructions for creating scripts
  • Campaigns - guide for working with campaigns
  • Telephony - telephone service configuration
  • Billing - finance and billing management
  • Terms and definitions - glossary of basic concepts

Page Navigation​

  • Sidebar menu - quick transition to needed section
  • Expanded sections - detailed information on topics
  • Step-by-step instructions - clear action algorithms
  • Term definitions - explanation of special concepts

Main FAQ Sections​

Script Configuration​

Step 1: First Launch​

  • Tariff selection:
    • Classic tariff - payment for conversation time
    • Action-based tariff - payment for completed operations
  • Metrics configuration (for action-based tariff)

Step 2: Node Creation​

  • Adding nodes to script logic
  • Transition configuration between nodes
  • Condition definition for various situations

Step 3: Testing​

  • Logic verification of script
  • Testing on example dialogues
  • Correction if necessary

Campaigns​

Campaign Creation​

  • Basic information - name, description, type
  • Script selection - linking to ready script
  • Subscriber group configuration - target audience selection
  • Telephony configuration - number selection for calls

Campaign Launch​

  • Settings check - ensure correctness
  • Campaign launch - process activation
  • Monitoring - result tracking

Campaign Management​

  • Campaign stop - work suspension
  • Settings change - parameter correction
  • Result analysis - statistics study

Telephony​

Number Configuration​

  • Number rental - obtaining phone numbers
  • Routing configuration - call direction
  • IVR configuration - voice menu setup

Call Management​

  • Outbound calls - outbound call configuration
  • Inbound calls - inbound call handling
  • Call recordings - audio saving

Billing​

Tariffing​

  • Classic model - time-based payment
  • Action model - operation-based payment
  • Tariff configuration - optimal plan selection

Payment Management​

  • Balance top-up - various payment methods
  • Expense control - spending monitoring
  • Document obtaining - invoices and certificates

Terms and Definitions​

Basic Concepts​

Customer Database​

Strict database containing required fields (e.g., phone number, customer name) necessary for campaign launch.

Information Database​

Additional information database, may contain additional data in free form, which are not required for campaign start but useful for detailing.

Classic Tariffing​

Payment model where service cost is calculated based on conversation duration, with fixed rate per minute.

Action-Based Tariffing​

Payment model where service cost is determined by number of completed actions, such as: Send SMS, Data processing, etc.

Campaign​

Process of organizing mass simultaneous call flow to achieve maximum coverage in short time.

Script​

Customer interaction logic defining sequence of system actions and responses.

Step-by-Step Instructions​

How to Find Answer to Your Question​

  1. Use sidebar menu - go to needed section
  2. Browse headings - find suitable topic
  3. Expand needed item - study detailed information
  4. Follow instructions - perform step-by-step actions
  1. Use Ctrl+F for page search
  2. Enter keywords of your question
  3. Browse found results
  4. Study corresponding sections

How to Get Additional Help​

  1. Study all FAQ sections - answer might already exist
  2. Contact technical support - if you didn't find answer
  3. Contact manager - for tariff and billing questions
  4. Use "Help" section - for creating tickets

Frequently Asked Questions​

General Questions​

Question: How to start working with the system? Answer: First create a script, then configure campaign and launch it. Detailed instructions are in "Script Configuration" section.

Question: How much does system use cost? Answer: Cost depends on selected tariff and tariffing model. Details in "Billing" section.

Question: How to get support? Answer: Use "Help" section for creating tickets or contact manager.

Technical Questions​

Question: Why doesn't campaign work? Answer: Check campaign status, script settings and balance. Details in "Campaigns" section.

Question: How to configure telephony? Answer: Telephony configuration instructions are in corresponding FAQ section.

Question: How to change tariff? Answer: Contact manager or use "Pricing" section in personal account.

Tips for Using FAQ​

  1. Use keywords - search by basic concepts
  2. Read sections completely - don't skip important details
  3. Follow instructions step-by-step - don't skip stages
  4. Save important information - make notes

Problem Solving​

  1. First study FAQ - answer might already exist
  2. Check all related sections - problem might be complex
  3. Use search - find similar situations
  4. Ask for help - if you can't solve independently

Learning System Work​

  1. Start with basics - study terms and definitions
  2. Follow instructions - perform actions in order
  3. Practice - create test scripts
  4. Study examples - analyze successful cases

Information Updates​

FAQ is regularly updated considering new system functions and frequently asked user questions.

  • Search by sections → use sidebar menu
  • Text search → Ctrl+F for page search
  • Technical support → "Help" section
  • Manager consultation → through feedback form